Frequently Asked Questions

If you have any quesions regarding our website or ordering online please check these FAQ's. If you can not find the answer here, feel free to contact us at info@atexdepot.nl.


What are the costs for shipment?
The cost of shipment are caculated based on the weight of the package and the country of destination. The costs of shipping are displayed in the shipping fase in the order process.

 

To what countries does Jenson ATEX Depot ship?
Jenson ATEX depot will send to all EU countries, and several other European countries.

 

Do I need an account to place an order with Jenson ATEX Depot?
No,our shop has an option to check out as a guest, but for better and faster afterservice whe advice to create an account. This is an one time only process. After you have created an account you can log in with your existing log in code and password. 



Which transport company will handle the order?
All our orders are handled by UPS, DPD or TNT express.



What if I am not home when the order gets delivered, what happens with my order?
When you are not home when the order gets delivered, the courier will leave a note. Depending on the courier the package will be offered the next businessday or you may be able to pick up the order at the nearest depot.



Do I have to sign for my order?
Our customers are obliged to sign for the order, as result of the high value of the cargo. 



Is it possible to pick up the order in one of the Jenson ATEX Depot stores?
It is possible to pick up online orders in our stores.



How do I know if an item is in stock?
Alltough we have a large stock, it is possible that the product you need is not in stock. If you have any question about the availability of certain products on the website, contact us by using the contact form.
The stock that is indicated on the productpage, is an combination of our internal stock and that of our supplier. 



Which payment methods are accepted?
Jenson ATEX Depot accepts the following payment methods: VISA, MasterCard, Maestro, iDEAL and many more. 



What happens with my personal information?
Jenson ATEX Depot respects the privacy rights of its online visitors and customers. Jenson ATEX Depot recognizes the importance of protecting the information collected about the online visitors and customers. See our Privacy statement for further explanation.